At Deep Southern, our biggest goal is to well serve our fabulously loyal customers. If you’re not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
- All returns must be received within 30 days* of the date that we ship out your order.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain un-washed, un-worn, and all tags must still be attached.
- Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Shipping is non-refundable, unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received at our warehouse.
*Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30-day window.
Exchanges
We have a limited number of each swoon-worthy style featured on the site and, because of this, we can’t guarantee an exchange. Luckily, The Deep Southern Girls feel your pain and love the clothes just as much as you do, and they’ll issue you a store credit in the form of a gift card sent via email as soon as possible! If the right size in the right style is available, you can use your shiny new gift card to snatch it right up!
Return Policy
We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!
- Any goodies you purchased must be returned within 30 days of shipping and all items are only eligible for store credit issued in the form of a gift card.
- All returns must be unworn, unwashed and have all tags, including any Deep Southern hangtags, attached.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Hassle-Free Returns
We’ve worked really hard to try and make the returns process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!) We’ve spelled out the process below so that you’ll know just what to expect.
All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable.
Once our favorite postman drops your return off at Deep Southern we will unpack it and put all of your information into the system as quickly as they can! Even though they’re the fastest returns gals we’ve ever seen, please allow 5 to 7 business days for your gift card to be issued via email. The automated email will be sent to the email address used to place the order.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Deep Southern Girls are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if The Deep Southern Girls have not already processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just contact us and include both order numbers in your message.
